Returns Policy

Return eligibility

Our standard return window is 30 days from the date of delivery. After that period, returns or exchanges are not available under this policy, except where applicable law provides otherwise.

To qualify, the item must be unused, in the same condition as when you received it and in its original packaging. Only regular-priced items qualify for a standard refund; sale items are excluded. This does not limit rights relating to defective goods under applicable law.

Return costs

You are responsible for return shipping costs. If you request a return label, its cost will be deducted from your refund. Original shipping charges are non-refundable, except where applicable law requires otherwise.

Inspection and refunds

After your returned item is received and inspected, you will be notified by email that it has arrived and whether the refund has been approved or declined.

Approved refunds are issued to the original payment method, subject to the gift-return exception below. The time for a refund to appear depends on the payment provider's processing time.

If an approved refund has not appeared, check the original payment account and contact the relevant payment provider or bank. If it is still missing, email us about your refund so it can be checked.

Defective or damaged items

Exchanges are available only for defective or damaged items and are for the same item. Please email us about an exchange to explain the issue. The time for a replacement to arrive can vary by destination.

Gift returns

If the item was marked as a gift and sent directly to you, an eligible return receives gift credit for the return value after the item is received.

If it was not marked as a gift, or the purchaser received it first and gave it to you later, an approved refund is issued to the original purchaser. The purchaser will be notified of the return.

Questions about a return?

Use our Contact Us page for questions about this policy or an existing return.